AV Experience · 25+ years

25+ years in AV and the networks it runs on.

I’ve spent more than 25 years designing, programming, installing, and supporting audio, video, and control systems, from high-end homes to enterprise spaces and live-event stages. Over that time AV moved onto the network, and so did I. Today I’m the final escalation tier for AV and network problems.

Experience
25+ years in residential, commercial, and enterprise AV
Specialties
Control programming, networked audio and video, system design, escalation support
Platforms
Crestron, Q-SYS, Dante, Biamp Tesira, Microsoft Teams, FortiGate
Current role
Final escalation tier for AV and network problems
Career

Where the 25 years went

2020 to present
Proactive Programmer and Tier 4 escalation, AV managed services

The final escalation tier for AV and network problems on a managed services platform. I manage and monitor 150+ IPsec VPN tunnels on FortiGate and take the problems nobody else could close. I first joined in 2018 and was rehired after six months away.

2019
Crestron control system programmer, global AV integrator

Programmed Crestron control systems for a global audio-visual integrator.

2016 to 2018
Director of Integration Services, AV integrator

Set deployment strategy, vetted new technology, and ran the cost comparisons that shaped what we recommended to customers.

2013 to 2016
Owner, Crestron Service Provider practice

Ran my own Crestron Service Provider business, and was named to the Crestron CSP Advisory Board in April 2015.

2001 to 2013
Residential and commercial AV, control, and lighting

High-end residential and commercial systems covering audio, video, control, and lighting, built on Crestron, Vantage, Lutron, and LiteTouch.

Live production

The stage side of AV

Video walls
Live-event video distribution
Designed video distribution from the production switcher to Samsung video walls at a regional amphitheater, and ran live events there.
25 yrs
Mixing live sound
A quarter century behind the console, which is where I learned that the show does not wait for a fix.
BA Music
University of Arkansas
A multi-instrumentalist who ended up engineering the systems musicians play through.
Certifications

AV and collaboration certifications

Industry

  • AVIXA CTS
  • AVIXA CTS-D

Control and video

  • Crestron Certified Master Programmer, Silver
  • Crestron DM 4K
  • Crestron DM NVX
  • Vantage Certified Installer

Audio and networked audio

  • Q-SYS Level 2
  • Dante Level 3
  • Biamp TesiraFORTE
  • Allen & Heath dLive

Collaboration

  • Microsoft MS-700 (Teams administration)
Why it matters

AV is a network system now

Dante audio, Crestron NVX video, and Q-SYS processing all ride the same switches and firewalls as everything else in the building. Most of those devices are embedded systems that rarely get patched, which is the same problem operational technology teams face on the plant floor.

I’ve spent years making these systems work on networks I didn’t design, and troubleshooting them when they stopped. That is the experience I bring to securing them with Fortinet.